Customer Services

Amazon Filters believe in providing First Class Service to all its customers. 

In terms of Service, putting it simply, we do as we say!  

Our employees strive to ensure the following behaviours are our focus everyday 

  • Show you care
  • Focus on Quality
  • Own It
  • Be positive
  • Be polite and friendly

We also take our company values seriously and continuously demonstrate that we can be:

Trusted

Bringing quality and security to customers globally.

Innovative

We supply innovation not commodities.

Proven

Proven solutions from proven experts.

Expert

Process filtration, we know how.

Accessible

Put simply, we listen.

Quick & Able

Products are manufactured and delivered when you need them.

Examples of our commitment to our customers in order to achieve this are: 

  • All orders for standard products are to be processed within one working day. 
  • Calls to be answered within three rings
  • Quotations for standard products to be provided within three days. 
  • Queries acknowledged within two hours.
  • If a product is in stock we aim to ship it next day.
  • Formal acknowledgement of orders for standard products to be sent within two days of order receipt.
  • Goods to be ready and available for despatch on the date we have acknowledged. 
  • Quickly resolving any problem that you may have with our products or service, efficiently and to your complete satisfaction. 

Amazon Filters greatest strength is that we are small enough to care, and big enough to deliver.