Problem Reporting

Amazon Filters have a serious commitment to the resolution of any problems that may occur with our customers, in a timely manner. We take any problems you may have personally and resolve to find solutions and take preventative actions quickly.

In the event of a problem, then please inform us by the method which bests suits you – telephone, fax, letter, or email.

We will respond with either an immediate action to resolve your problem or a communication to inform you of our investigation procedure and likely timescales.

If at any time you are dissatisfied with our response to your problem, then please contact one of our Company Directors, who will personally look into the issue and report back to you on the findings.

We hope and expect that you will not experience any problem with our products or service, however, if you do, we believe that we will be judged on our ability and commitment to resolve the problem quickly.